FCI-CCM Hiring for Customer Care Executive Job at Noida Full Time

Job Title: Customer Care Executive

Work Location: Sector 126, Noida

Desired Experience: Up to 5 years (Candidate with International BPO experience will get preference)

Type Of Process: Blended (Voice, Inbound, Outbound & Chat)

Weekly Off: 6 Rotational weekly off every month

Work from Home/Office: Work from Office

Shift: Australian Shift (3 Am-12 Pm)

Company Website: www.smartbox.in

Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English.
Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.

Roles and Responsibilities:

• Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
• Comfortable with Rotational shifts to support our clients.
• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
• Follow up to ensure that appreciate actions were taken on customers’ requests.
• Refer unresolved customer complaints or requests to designated departments for further investigations.
• Responsible for the Terminal Monitoring

Desired Candidate profile:

• Strong Communication Skills
• Should have experience of International BPO
• Professional Email Typing or Good Writing Skills
• Ability to listen with active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure
• Good knowledge of MS-Excel and Making reports and maintain data
• Must be flexible to work in different time zones in accordance with business requirements

Benefits @ FCI:

• Medical Insurance

• Accidental Insurance

• Life Insurance

• One sided cab or Fuel allowance for odd hours shifts

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• BPO: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 +91 9311740615
Expected Start Date: 27/02/2023