GMR Infrastructure Looking for Customer Services Officer at India Full Time

Company: Delhi Intl Airport Ltd

In-charge, Rover & Supervision of Customer Service Coordinators deployed in

a particular area, e.g. Check-in, Security Hold Area (SHA), Arrivals &

Reclaim area.

To coordinate and provide operational support to Terminal Manager in Check-

in, Security Hold Area (SHA), Arrivals & Reclaim area, internal and external

stakeholders, government agencies for meeting any contingencies and smooth

functioning of IGI airport.

Monitoring the adherence of Service Level Agreements (SLAs) for

housekeeping activity, fumigation and other vendors at PTB during shifts in

the respected areas.

Conduct regular check on Standard Operating Procedures (SOP’s) for ensuring

excellent passenger service in the respected areas.

Preparation of reports based on daily operations, used as statistics for

passenger service level improvements.

Ensuring safe and secure environment for passengers by identifying fire, safety

hazards, civil, electrical and mechanical work in the allocated area.

Ensuring proactive reflection of Terminal and Airport Emergency Plan (bomb

threat and fire evacuation) for passenger safety.

Addressing passenger grievances, incorporating their feedback and

suggestions, forwarding them to concerned departments for necessary actions

and business continuity within stipulated timeline.