HCLTech Looking for Workforce Management Analyst at Chennai Full Time

Job Description:

• Able to work independently and efficiently to meet defined SLA.
• Responsible for meeting productivity matrices and quality standards as per defined quality norms.
• Training & Self Development.
• Should be a Team Player.
• Strong Knowledge of WFM Processes.
• Exposure to IEX will be an added advantage.
• Analytical bent of mind.
• Preparing and Analyzing agent schedules to meet service level requirements.
• Creating and Maintaining shift profiles and scheduling rules.
• Performing ad hoc activity as needed to support business requirements.
• Provide end to end analysis to Clients on their SL / Productivity / Adherence.
• Provide daily/intra-day performance reports to leadership.

Minimum Requirements:

• Bachelor’s degree.
• 1-2 Years of relevant experience.
• Should be flexible to work in US shift.
• Strong working experience on MS Excel
• Good presentation, communication, and analytical skills
• Good mathematical, logical, analytical, and problem-solving skills
• Quick learner with a positive attitude

*If your profile matches the above skill sets, Please Walk-in to the below address or Drop your CV to [email protected]

Venue: HCL TECHNOLOGIES, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119

Experience: 1-2 Years of Relevant experience.

Qualifications – Any Graduate.

Walk-in Details:

Date: 11 Aug 2023

Time: 9.30am to 2.30pm Shift: US Night Shift (Complete Work from Office)

HR: Soundarya G

Document to be carried out:

1. Resume / CV

2. Aadhar / ID Proof.

3. Vaccination certificate.