Accenture Looking for Contract Associate-Customer service – Inbound at Bengaluru, Karnataka Full Time

Skill required: Customer service – Inbound – Service Desk Non-Voice Support

Designation: Management Level – Associate

Job Location: Bengaluru

Qualifications: B.B.M/BBA/BCom

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients by providing excellent customer service. You will be working as a part of Customer service – Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/

7. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

• Contract Compliance and Execution
• Contract management
• Customer service – Inbound
• Customer service – Outbound
• Customer Service Management
• Ability to perform under pressure
• Adaptable and flexible
• Agility for quick learning
• Detail orientation
• Problem-solving skills

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

B.B.M/BBA/BCom