Getronics Looking for Technical Consultant – Digital Workplace at Bgalore Full Time

Team PurposeThe Managed Network & Security Team is responsible for the managementof the Network & Security devices in Getronics Datacenters, connectivitytowards customers and cloud providers and on premise network & securityimplementations at our CustomersYou should possess excellent communication and team working skills andhave confidence working on your own initiative. You will be required towork during European business hours from Monday-Friday, Weekly Oncallwould be on a rotational basis.Role PurposeWe are looking for an experienced professional who is autonomous,experienced, self-driven Network fanatics.The role is to proactively and reactively manage the Network and Securitydevices, act on alarms from our network management systems, and act onincidents reported by our customers. Troubleshoot & analyze incidents andchanges and make suggestions to fix and implement the solution. Test anddeploy software upgrades or security patches. Work as a full member ofour international team that consists of 50 Engineers globally.As an ISE/DNAC Technical Consultant, you will be heavily engaged topersonalize their customer experience and ensure a successful Cisco ISEand DNAC Product experience. In this role, you will develop a workingpartnership to mitigate risks and troubleshoot to resolve technical issuesfor our esteemed customers. You will engage both proactively andreactively with the customer to address any technical needs. You will alsoprovide escalation management for any technical issues encountered withcustomers’ enterprise deployment, resulting in faster time to value.ResponsibilitiesThis role requires strong fault isolation and root cause analysis skills todiagnose and solve complex technical issues and provide timely solutionsto customers in a professional manner. Regularly updating customer casesto record the progress of calls in the call tracking system and documentingtechnical solutions and product information in account-specificrepositories. Work to reproduce customer issues and work with vendors toresolve technical issues and thus does not limit to the above with moreinvolvement likeManages the design, implementation, and ongoing management ofmainly Provide reactive/proactive Designated Technical Support to top tier customers.Provide configuration review, troubleshooting, and best practices to named customers.Manage support cases to ensure issues are recorded, tracked,resolved, and follow-ups are done in a timely manner reported via Service Desk and Customer.Provide fault isolation and root cause analysis for technicalissues.Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.Review of technical documentation, troubleshooting guides, etc and improvement PlansAct on Incidents reported by our network management tools.Act on Incidents reported by the customer (via our service desk)Proactively test & upgrade software on various devicesAnalyse capacity management reports & propose improvements.Prepare and execute Change requests.Remotely Configure new devicesInteract with multiple teams (Helpdesk, Customer, Service delivery Managers)Communicate & raise incidents to 3the party (vendors / telecom providers)Propose improvement plans (technical & human activity)Proactively seek guidance from peers and seniors where required.Team presentations on your activitiesPropose improvements for our network management tools /Configuration.Analyse reporting before used by Service Delivery ManagerThis role involves client interaction. The scope of products/vendors coversPalo Alto ( Firewall, Panaroma )Cisco (Routing, Switching, Wireless, DNAC, ISE)Meraki ( Wireless ,SDWAN )Core SkillsMinimum 6 years of working relevant experience (ISE and DNAC) Mandatory.Masters/Graduate degree holderMajor deployment in ISE V3, DNAC and SolutioningAAA configuration with ISE and DNACAdministration of ISE, DNACProfiling and Posturing, policies with ISEIntegration of ISE with all the Network devices both wired and Wireless devicesTACACS integrationVarious Reports generation through ISEMajor Incident Handling(P1/P2).▪ Thorough understanding of Various Protocols EAP-TLS, PEAP, MSCHAPv2 v1 and v2, EAP-TTLS, EAP-MS-CHAPv2, LEAP, EAP FAST▪ Working knowledge of Cisco DNA center assurance features▪ Fabric Planning in Cisco DNAC▪ Cisco DNA center Automation features▪ Security patches and Major upgrades▪ Be the Lead for ISE/DNAC-related activities.▪ Effective English speaking & writing skills.▪ Hands-on experience working in an ITIL-structured organization dealingwith Incident / Change / Problem management▪ Awareness ITIL® V3 framework▪ Documentation ( MS Word ) & drawing ( MS Visio ) updates▪ Participating in Team & Customer meetings.▪ Effective English speaking & writing skills.Soft Skills▪ Driven and Customer Focused▪ Ability to work well under pressure▪ Proactive Attitude▪ Problem Solving▪ Excellent Communication – Verbal & Written▪ Independent and resourceful with minimal supervision▪ Team player▪ Take initiativeCertification/Training▪ Masters/Graduate degree holder▪ CCNP Security(Preferred)▪ Cisco ISE 3 and above(Preferred)▪ Cisco DNA Center Basic and Advanced Training▪ Cisco DNA Center – Implement and Use