Sophos Looking for Credit Control Assistant at India Full Time

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary

To support the Global Credit Control team by helping to collect and reduce outstanding debt.

What will you do

Support Credit Control team

Support to reduce outstanding debt.

Dealing with customer queries, via telephone & email.

Monitoring the Credit Control inbox daily

Processing credit card payments via PayPal

Liaising with the Sales and Order Processing teams regarding customer queries, credit accounts, and order disputes.

Creating customer accounts in Salesforce and SAP

Performing credit checks on Partners & Distributors

Posting incoming customer payments

Any other duties that are reasonably required from time to time

Recovery of outstanding debt:
Chasing outstanding debt via telephone & email

Sending out copy invoices/credit notes, statements, and final demands

Overseeing a large volume of debtors globally

Providing support to Credit Controllers for their country specific ledgers

Support team to help achieve monthly collection targets

Other Ad hoc duties

What you will bring

Essential:
Great customer service skills –written and verbal

General administrative skills

Good knowledge of Microsoft Office

Fast learner

Able to Prioritise workload

Organised

Team player

Strong communication skills – verbal and written

Desirable:
Credit control experience – business to business

Use of SAP and Salesforce

Good knowledge of Excel

Conflict handling

Negotiation skills

The job is on 6 months contract. Employee would be working on US shift timings.

#LI-Remote

What’s Great About Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].