Bajaj Allianz General Insurance Company Looking for Team Member Extended Warranty Claims Non Motor at Rajarhat, Kolkata, West Bengal Full Time

1. Team Management

Guide and direct the team efficiently in achieving their targets

Establish individual performance expectations and regularly review individual performance of the team.

2. Non Motor White Goods and Mobile All Risk Claims Management

Implement Claims SOP within the team and service network and ensure adherence of the same in region

Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region

Guide and direct the team member in handling critical claims

End to End claims processing, approving/repudiating claims considering policy terms and conditions

Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing

Interact with Service Providers’/logistic partners for timely service delivery and monitor service providers payments

Updating customers about the claim’s status

3. ACS Control and Loss Minimization

Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs

Periodic ASP audits for the region

Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region

4. Customer grievance management

Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization

Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

Department

:

East

Open Positions

:

1

Skills Required

:

Household Appliance Repair, Service Engineer

Location

:

Kolkata Rajarhat

Education/Qualification

:

B.E/Diploma in Electronics

Years Of Exp

:

4 to 5 Years

Posted On

:

16-Oct-2023

Designation

:

Team Member Extended Warranty Claims Non Motor