Amrita University Looking for ICTS – Support Staff at Amravati, Maharashtra Full Time

Amrita Vishwa Vidyapeetham is one of the fastest growing multi-campus, multi-disciplinary Universities in India, with a total of 17,000 students, 1700 faculty members, more than 200 funded research projects, about 20 centers of international excellence in various fields, and active ongoing international collaborative activities with more than 30 eminent universities in America, Europe, Australia, and Asia. It is the only private university in Tamil Nadu and Kerala, to be ranked in the top A Category by the Ministry of Human Resources and Development of India, and is the youngest university to be awarded the top A++ grade by national accreditation agencies.

The Amrita Vishwa Vidyapeetham, Amaravati Campus, is inviting applications from qualified candidates for the post of a ICTS – Support Staff.

For More details contact [email protected]

Job Title ICTS – Support Staff

Required Number 2

Qualification BSC/MSC-CS/BCA/MCA/BE/B.Tech – Computer science

Job description

Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s IT infrastructure (whether locally at the Helpdesk or remotely).

Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.

Apply systematic problem-solving skills to define issues, identify root causes, develop, qualify, and implement corrective actions in a timely manner. Responsible for component BOM analysis

Provide recommendation on obsolete and sole source parts by understanding the component usage.

Manage the deployment, monitoring, maintenance, development, upgrade and support of ICTS infrastructure.

Identifying and solving any problems that arise with the ICTS infrastructure.

Ensure the Availability, Reliability, Physical and logical security, and quality of all ICTS infrastructure services.

Review existing and emerging ICTS requirements, conduct market research and due diligence to identify and commission appropriate products and services.

Assist in the development of ICTS policies in consultation with the manager. deployment, monitoring, management of the ICTS infrastructure.

Monitor ICTS infrastructure’s capacity, performance levels and report upgrade requirements and improvements on time.

Maintain accurate documentation of all core ICTS infrastructure including cloud services.

Be ready to provide support to students and non-academic departments as and when requested and approved by the Head – ICTS.

Provide support to level 2 & 3 level technical support as a key escalation point for ICTS infrastructure

Job Category Non-Teaching

Advertisement Budget NULL

Last Date to Apply 30-10-2023