ADP Pvt Ltd India Looking for Hyd 140197 at Hyderabad, Telangana Full Time

The Payroll Support Representative supports Comprehensive Services Client users on WorkforceNow and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client’s Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases.

– Client Facing works in an inbound phone support model

– Provides WFN/AutoPay Payroll Technology support

– Supports Payroll & Product queries

– Supports Payroll Processing Questions and Issues

– Conducts Initial Issue Troubleshooting

– Works with internal teams to resolve complex issues

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Requires a high-level payroll knowledge including payroll skills & Accuracy since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.

Basic knowledge of payroll tax principles and wage and hour laws

Strong verbal and written communication skills

Ability to analyze and resolve problems through effective customer interface and communication

Must be able to work under time constraints to ensure that deadlines are met

Excellent Professional Customer Service Skills

Strong Process and documentation skills

Strong Research Skills

Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

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