ADP Pvt Ltd India Looking for SBS CS West 139610 at Pune, Maharashtra Full Time

Work on inbound calls for queries for small business clients. Serve as subject matter expert for small business clients.

Develop and leverage a broad understanding of ADP products in support of client needs.

Take ownership and provide end to end solutions for clients

Strong focus on creating Positive Defining moments in every client interaction.

Resolve routine customer concerns with pre-defined solutions while looking for solutions that will allow our customers to focus on their core business.

Should be willing to work in rotational shift (US Shifts)

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Excellent communication skills are required for this role with no evidence of regional language influence.

Ability to hold a conversation and engage the client for a long duration.

Listening and probing skills should be excellent.

Should be able to display empathy and acknowledge appropriately.

Ability to articulate complex resolutions in a simplified manner

Mastery and control over verbal communication

Proven proficiency in prioritizing critical client issues and managing workflow (Required)

Proficiency in the use of PC applications (Required)

Excellent in both Oral and written communication

Working knowledge of payroll and benefits administration is helpful (Highly Preferred)

Strong interpersonal, conflict management, and mentoring skills

Effective team management, time management skills, organization, and planning required

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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