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Airtel India Looking for TM HDO at Hyderabad, Telangana Full Time
What will you do?
Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
Responsible for KPI delivery as per target
Responsible for identification of improvement areas & define corrective actions
Strength partner infra to ensure timely delivery
Responsible for quality of installation /workmanship
Responsible for continuous improvement in customer experience
Responsible for process & SoP adherence
S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
Escalation handling for internal & external customers
Optimum use of resources with planned productivity
Responsible for timely material consumption
Partner Management – Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
Work closely with all stakeholders to ensure smooth operations.
Recommend process improvement to enhance customer experience
Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
Improvement of Conversion, TAT, Quality of workmanship.
Training of field resources.
Gate meeting at defined frequency
Visits are defined norms
Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
Responsible for KPI delivery as per target
Responsible for identification of improvement areas & define corrective actions
Strength partner infra to ensure timely delivery
Responsible for quality of installation /workmanship
Responsible for continuous improvement in customer experience
Responsible for process & SoP adherence
S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
Escalation handling for internal & external customers
Optimum use of resources with planned productivity
Responsible for timely material consumption
Partner Management – Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
Work closely with all stakeholders to ensure smooth operations.
Recommend process improvement to enhance customer experience
Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
Improvement of Conversion, TAT, Quality of workmanship.
Training of field resources.
Gate meeting at defined frequency
Visits are defined norms
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
In depth knowledge of broadband/FTTH
Excellent analytical skills
Innovative
Collaborative Relation Skills
Vendor Management
Good management and leadership skills.
Self-Motivated and positive attitude person.
Proactive and result oriented.
Team Player.
Customer interfacing skills.
Effective communication/interpersonal skills
