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Airtel India Looking for TM Opetaions HDO at Patna, Bihar Full Time
Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the Town
Responsible for KPI delivery as per target
Up keeping of broadband network (Cable – Copper & ODN) and Network elements
Strength partner infra to ensure timely delivery
Migrate customers to better technology & speeds
Responsible for continuous improvement in customer experience
Responsible for process & SoP adherence
Responsible for reduce OPEX expenditure
Improvement in quality of workmanship in the town
S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams
Optimum use of resources with planned productivity
Responsible for timely material consumption
Anticipate risks on services & take proactive action to ensure customer satisfaction
Partner Management – Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
Work closely with all stakeholders to ensure smooth operations.
Recommend process improvement to enhance customer experience
Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
GIS Vs field accuracy
Gate meeting at defined frequency
Visits are defined norms
Responsible for KPI delivery as per target
Up keeping of broadband network (Cable – Copper & ODN) and Network elements
Strength partner infra to ensure timely delivery
Migrate customers to better technology & speeds
Responsible for continuous improvement in customer experience
Responsible for process & SoP adherence
Responsible for reduce OPEX expenditure
Improvement in quality of workmanship in the town
S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams
Optimum use of resources with planned productivity
Responsible for timely material consumption
Anticipate risks on services & take proactive action to ensure customer satisfaction
Partner Management – Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
Work closely with all stakeholders to ensure smooth operations.
Recommend process improvement to enhance customer experience
Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
GIS Vs field accuracy
Gate meeting at defined frequency
Visits are defined norms
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
Good management and leadership skills.
Self-Motivated and positive attitude person.
Proactive and result oriented.
Driving quality management.
Team Player.
Decision maker.
Lead & Manage Change, Process Orientation & strong Customer Focus
Excellent Negotiation, Customer Interfacing skills.
Effective communication/interpersonal skills
