Amazon.com Looking for Shipping & Delivery Support Associate – Hyderabad, India at Hyderabad, Telangana Full Time

Role: Shipping and Delivery Support Associate

Job Type: Seasonal

Location: Hyderabad

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.

What will you do as an SDS Associate?

As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our English customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will

What qualifications do we need from you? Minimum age: 18 years old

Have the right to work in India

Strong communication skills in English (both written and oral fluency)

Experience working with a computer

The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm

Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

What strengths will you bring?

Hard-working, articulate, and detail-oriented

Friendly and customer-focused in every situation

Ability to learn quickly and embrace change

Comfortable multi-tasking in a high-energy environment.

What will you get in return?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits and retail discounts through our Amazon Extras program

Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 3 – 4 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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What qualifications do we need from you?

Minimum age: 18 years old

Have the right to work in India

Strong communication skills in English (both written and oral fluency)

Experience working with a computer

The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm

Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)