American Express Looking for Account Protection Specialist at Gurgaon Full Time

Share your CV at [email protected] must possess excellent communication skills.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.Function Description -For making a pro-active attempt to identify fraudulent charges via inbound and outbound callsTaking/Making IB and OB Calls. Working Through Dialler System To Verify Possible Fraud Charges On Dollar AccountsIdentify potential fraud trends and patterns, and review fraud claims from Card membersUpon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondenceEither decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either party and notate the accountDetect and minimize credit and fraud risk whilst enabling card member to spend at the same timePoint of Sales (POS) approvalPurpose of the RoleEnsure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.ResponsibilitiesEnsure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysisMeet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goalsHighlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all timesBalance customer interests with the interests of American ExpressCommunicates effectively, oral and written to identify and document necessary informationThe Global Fraud Protection Services Team is able to quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American ExpressUpon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactionsHighlight Issues through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All TimesDemonstrated dependability/self-motivating skillsPC proficientCritical Factors to Success –Excellent communicationPast Experience –International Customer care IndustryAcademic Background –GraduatesTechnical Skills/Capabilities –Basic MS officeBehavioral Skills/CapabilitiesAdaptable ,Positive Attitude , Growth MindsetAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Regards,Himani kataria | Talent AcquisitionAmerican ExpressE-mail – [email protected]