Amex Looking for India Corporate Credits – Back Office at Gurgaon, Haryana Full Time

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job Description:
The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Correspondence / Emails from Card Members / Program Administrators / ADM’s / RM’s.

Ensuring Resolution Is Provided Accurately & Promptly.

Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support.

Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets.

Suggest Process Improvements / Changes to Achieve & Ensure “First Contact Resolution”.

Should Be Self Driven and Be Able to Identify Ways to Do Things Differently That Will Continuously Improve the Business.

Demonstrate Personal Excellence in All Tasks and Responsibilities.

Sound Written and Verbal Communication Skills.

System Savvy and a Keen Learner of Mainframe Systems and Complex High Value Card Products. Good Pc Skills Especially Ms Package.

Sound Decision-Making Ability, Sound Card Servicing Background & Front-End Customer Servicing with Global Relationships.

Ability to Work with Multiple Constituencies / Departments. Ability to Work within a Demanding Team Environment, to have strong Customer Service Skills.

Working Knowledge of Amex Customer Service and Risk Delivery Systems Including Globestar, WCC, CAS, MYSU, CSP.

Understanding of Corporate Credit Procedures would Be an Added Benefit

Shift window of the profile is 8:30am to 7pm, subject to change based on Business requirement.

Educational Background Required:
Graduate with more than 4 years relevant experience.

Knowledge of Amex customer service and risk management mainframe systems.

Knowledge of company policies & procedures.

Good track record in driving results- a strong target orientation.

Very strong customer service skills and a background of delivering premium value.

Good knowledge of MS-Word & Excel.

Strong analytical ability and team-player.

Strong customer services skills and a background of delivering premium value.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.