Responsibilities:
Assist members with understanding program benefits and consult them on product inquiries
Properly search for air availability and quote itineraries in all fare types and cabins.
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Able to understand and demonstrate consultative selling techniques
Field inbound calls or make outbound calls for the majority of your shift
Personally, responsible for meeting monthly individual goals
Become an arrivia brand expert to assist members
Manage member information confidentially and accurately to ensure transactions are processed correctly
Collaborate with team members to meet monthly goals
Requirements:
Travel, Tourism and Hospitality experience required
3 years of experience in a call center environment
3 years of chat experience
Excellent communication with fluency in English
Excellent writing experience
Experience servicing a United States customer base
Airline, Travel and Resorts experience preferred
GDS Travel Software experience
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound member calls
Must be willing to work on an American schedule (between 7:30pm-7:30am)
Who We Are:
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.
We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
Our Core Values:
Here at arrivia we…
Stay Curious – Explore new challenges and make space to learn, grow and improve
Keep it Real – Earn trust through open, honest and clear communication
Own it – Seek ways to make an impact and take action.
Win Together – Create a culture of connection and inclusion where everyone can be their best
Additional Benefits:
Employee Assistance Program
Employee Referral Program
Dedicated Employee Enrichment & Recognition Programs
Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals