Field Services Technician
Full time, Bangalore
In this role, you will assist the Senior System Technician with developing and delivering training to all team members. The System Technicians will compile and publish team metrics. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to support the regular flow of business and IT projects and tasks; this role will also interface with non-ICT teams to provide technical assistance and insight. As the System Technician, you will adhere to all standards, policies, procedures, and security requirements. You will proactively improve processes and determine and recommend more effective products and applications, supporting hardware, software, and other technical solutions.
As a Field Services Technician, you will
Troubleshoot hardware, software, and other IT solutions
Follow all ICT policies and procedures
Ability to add, change or modify new or existing reports
Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
Provide assistance to other technical teams (hands-on support)
Will contribute to technology, security, and efficiency enhancements and improvements
Develop training materials and train team members
3+ years Technical Experience in a 24 x 7 IT Environment
Excellent Communication Skills, Oral, Written and Presentation
Excellent Knowledge of IT systems
Excellent Troubleshooting and Problem-Solving Skills
Excellent Customer Service Skills
Ability to Develop, Interpret and Follow Written IT Policies and Procedures
Experienced with Microsoft Business Software Applications and Other Communication tools
Advanced Project Management Skills
Travel Asset Management and documentation
Co-ordinates with third party vendors when required
Proactive in tasks assigned
Microsoft and/or Cisco Certifications
Familiarity with ISO and PCI Standards
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.