Cactus Communications Services Pte. Ltd. Looking for Process coordinator, Contractor at India Full Time

Job description:
The Process Coordinator is a key role responsible for optimizing workflows and coordinating tasks within the Transcription Services department.

Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

Job responsibilities:
Serve as the primary point of contact for in-house transcription teams, freelancers, vendors, and Customer Service Representatives.

Define deliverables, establish deadlines, and resolve any job-related issues in coordination with all relevant parties.

Anticipate short-term fluctuations in work volume and adjust resource allocation accordingly.

Download, convert, and manage files to ensure compatibility with transcription software.

Distribute tasks effectively, ensuring the best match between the job requirements and the skills of the available staff.

Adhere to and enforce internal processes to ensure all tasks meet quality standards and are delivered on time.

Key Performance Indicators (KPIs)

Quality and effectiveness of task allocation.

Efficiency in capacity planning.

Clarity, accuracy, and effectiveness in internal and external communication.

Strict adherence to all deadlines, with zero tolerance for breaches.

Qualifications and prerequisites:
A Bachelor’s degree is required.

Freshers without prior experience are welcome to apply.

Strong communication skills are essential.

Proficiency in Microsoft Office, particularly Excel, is required.

Knowledge of basic Excel formulas and dashboard creation is advantageous.

Familiarity with audio and video data manipulation tools is a plus.

Additional information:
CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.

We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.

About CACTUS:
Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.

Awards and recognition:
Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.

Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe

Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Work® in 2022

Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022

Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable

Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019

Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017