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Capgemini Looking for WFM RTA at Noida, Uttar Pradesh Full Time
- Basic knowledge of BPO Work Force Management activities such Real Time Management, Scheduling, Roster Preparation, Shrinkage Management & Reporting.
- Good command over MS Office specifically advance MS Excel functions (All formulas, Pivot tables etc.)
- Ability to develop Excel based Dashboards to present important KPIs/Metrics to the leadership team
- Should have basic knowledge of VBA coding on Excel
- Good Communication Skills – English – Verbal & Written
- Efficient administrative skills, accurate and meticulous in approach to work.
- Strong analytical and problem-solving skills.
- Quick decision maker.
- Digital Mindset- comfortable using technology to support activity and competent in all Microsoft office Applications.
- Time Management: must be able to multi-task, be detail oriented and demonstrate strong organizational skills,
- Manage accurate entry of information on client application.
- Able to think outside the box and search for cost effective solutions.
- Candidate should be from BPO background with minimum 1 year of WFM / RTA experience
- Minimum Qualification – Graduate.
- Should be open to work in US Rotational Shifts.
- Should be open to work from office
