Concentrix Looking for SME, Operations at Bengaluru, Karnataka Full Time

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibility :
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).

Assists in driving metrics of the team

Monitor closure of service levels regularly.

Ensure prompt escalations to Team Captain.

Supervise team in the absence of the Team Captain.

Monitor performance and quality scores of team.

Take production calls as well as escalated calls.

Desired Skills :

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of re

quirements or problem

• Confirm customer understanding of the solution and provide additional

customer education as needed

• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Educational Qualification : Graduation

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
IND Bangalore – Manyata Blk D4, 2nd Flr

Language Requirements:
Time Type:
Full time

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