CSS Corp Looking for Customer Support Representative at Chennai, Tamil Nadu Full Time

Work Location: Chennai

Experience: 0-10 years

Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:
Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.

Technical Support includes queries related to consumer products and resolving the issues related to these devices.

Customer Support includes queries related to warranty and RMA Status.

These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.

Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.

Excellent Verbal & Written Communication skills

Flexible to work in Night shifts.

Required Skills:
Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)

Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)

Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:
Strength in communication, teamwork, processes and customer orientated