Applies developing business process and project management skills within an area of business or technical specialty. Manages small portions of well defined projects. Provides administrative and logistics support for a project team and project manager.
Serves as a resource on projects and work assignments; employs basic knowledge of effective project management and general business understanding.
Identifies, tracks, and works with others to resolve project issues.
Monitors and communicates project status to project team.
Assists with budget planning and tracking, research, and analytical support; provides input into the design and development of project plans and timelines.
Assists with managing project risk; uses quality tools to identify areas of risk.
Documents and shares team learnings with other teams; draws on other experiences to enhance the success of the project.
Maintains project notes, databases, and other records; monitors measures and communicates with Project Manager on status of specific projects and assignments.
Qualifications
Skills
Schedule Management – Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.
Scope Management – Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.
Project Resource Management – Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.
Project Issue and Risk Management – Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.
Customer focus – Building strong customer relationships and delivering customer-centric solutions.
Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Resourcefulness – Securing and deploying resources effectively and efficiently.
Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Manages conflict – Handling conflict situations effectively, with a minimum of noise.
Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Education, Licenses, Certifications
College, university, or equivalent degree required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal level of relevant work experience required.
Assesses customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;. Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
Ability to work in the 3rd shift (Night Shift).
Supporting Cummins Sales and Services North America business in executing end to end technical service events (Scheduling service visits – coordinate with service team, work order processing, Invoicing, customer communication).
Strong written and communication skill.
Comfortable in working with various IT systems.
Problem solving skills.
Experience in leading a team.
Advance excel and Power Bi skills would be preferred.
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced – Exempt / Office
Recruitment Job Type Exempt – Experienced
Job Posting Oct 16, 2023, 5:44:23 AM
Unposting Date Ongoing
Organization Corporate
Role Category Onsite
Relocation Package Eligible
Req ID: 230009ZV