DBS Bank Looking for Customer Service Executive – DC at Pune, Maharashtra Full Time

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

To perform Static Maintenance based on client request and render efficient and high quality output in a timely and accurate manner.

Key Accountabilities

• Ensure activities supported for Client Request in workflows are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
• Support multiple product types viz. Address change, Dormancy activation, Re-KYC, Deceased Claims, Nominee Addition/ Deletion, PAN Update, Account Closure, etc.
• Ensure post facto data quality checks and data update is done as per defined process
• Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS
• Alignment to standard operating procedure and operations handbook

Job Duties & responsibilities

SSB Related (ATM / IBanking / Debit Card):

• Static Data Maintenance basis client request received through Branch/ Digital/ CCTR channel
• Handle various triplets/ queues pertaining to Address change, Dormancy activation, Re-KYC, Deceased Claims, Nominee Addition/ Deletion, PAN Update, Account Closure, etc.
• Review efficiencies of processes & support Line manager in improving processes
• Identify opportunities of customer journeys and take up projects in achieving successful customer journey’s
• Ensure mandatory training is completed in a timely manner
• Timely Incident Escalation
• Regular SOP update

Required Experience

1. Minimum of 2+ years of experience in similar role

2. Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines

Education / Preferred Qualifications

1. Minimum of graduation from recognised university

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and communication skills.
• Team Player
• Effective control measures and governance standards
• Good attitude, aptitude towards and fast adoption of new technology
• Good interpersonal & analytical skills

Primary Location: India-Maharashtra-Pune

Job: Others

Schedule: Regular

Employee Status:
Full-time

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Job Posting: Aug 21, 2023, 6:53:52 AM