Decathlon Looking for Customer Happiness Ambassador at Calicut, Kerala Full Time

Permanent contract

Part-time

Entry Level

No level of education required

Customer Services Manager

Preferably women sport enthusiast

Mission

We are seeking women who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

Profile

To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.

Give instant responses & find solutions for our users over Emails & Calls.

Follow up & think out of the box to deliver quality service over Emails & Calls.

To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.

To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers

To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement

Sound mind on Conflict Management

Skills

Problem Solving

empathy

continuous improvement

Patience

ANALYTICAL SKILLS

active listening

effective communication

persuasiveness

persistenet

promptness