Decathlon Looking for User Happiness Officer at India Full Time

Permanent contract

Full-time

Junior Level

High school diploma, A levels

Customer Service

Ready to Transform Lives through Exceptional Customer Experiences?

Mission

We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

Profile

MY RESPONSIBILITIES

To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.

Give instant responses & find solutions for our users over Emails & Calls.

Follow up & think out of the box to deliver quality service over Emails & Calls.

To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.

To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers

To prepare key reports to stakeholders to help derive better actions on floor for continuous improvement

Sound Mind on Conflict Management

WHO YOU ARE?

Very clear communication (Verbal + Written)

You are a team player.

You are patient and kind.

You are self-motivated.

Analytical skills.

You are challenge oriented and want to improve the process.

You are autonomous.

Quick problem solver, smart, and always up for challenges.

Vital and Responsible personality.

You are versatile and can multitask.

Skills

Problem Solving

empathy

continuous improvement

patience

Analytical skills

active listening

effective communication

persuasiveness

persistence

promptness

A message from the recruiter

If you are passionate about delivering exceptional customer experiences and enjoy helping others, this could be the perfect opportunity for you. As the leader of this dynamic and dedicated group, I am thrilled to invite you to join us on this extraordinary journey. Together, we will create meaningful connections, resolve complex issues, and leave a lasting impact on the lives of our customers. Join our team and become part of a community that is dedicated to delivering exceptional customer support and shaping the future of our organization.

Jithin P

User Happiness Leader