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DP World Looking for Customer Service Executive at Gujarat Full Time
Required: excellent written and oral communication skills
MS Excel reporting – intermediate level preffered
Dispatch detail updation with customer every morning.
Updation of Forwarder’s DAR & sends that to respective forwarder & customers.
Updation DAR & send to respective shipping line offices.
Liason with transport team regarding vehicle in transit / reached at destination.
Once stuffed container comes to ICD with original Papers, handover to concerned person.
Shipping bill coordination with customer & Hand over to ops team.
Weighment slip / Buffer shifting / Examination shifting / labor arrangement coordination with SIC.
Shipping line seal & safety seal management with CHA.
In case shipping line seal is missed, coordination with line for the arrangement of new seal for CHA.
Container selection coordination with our field staff.
Liaison with client/ Forwarders regarding their dispatch plan for next day.
Empty repo plan share & coordination with TPT desk.
Factory stuffing & DE stuffing plan share with TPT desk.
Container placement job order arrangement from line surveyor & handover to TPT desk.
Export load plan preparation after discussion with seals team.
Sharing of Export load plan with Ops team for Mundra/Pipavav by train.
To Attend and resolve the queries raised during night operations from TPT desk & ops desk.
MS Excel reporting – intermediate level preffered
Dispatch detail updation with customer every morning.
Updation of Forwarder’s DAR & sends that to respective forwarder & customers.
Updation DAR & send to respective shipping line offices.
Liason with transport team regarding vehicle in transit / reached at destination.
Once stuffed container comes to ICD with original Papers, handover to concerned person.
Shipping bill coordination with customer & Hand over to ops team.
Weighment slip / Buffer shifting / Examination shifting / labor arrangement coordination with SIC.
Shipping line seal & safety seal management with CHA.
In case shipping line seal is missed, coordination with line for the arrangement of new seal for CHA.
Container selection coordination with our field staff.
Liaison with client/ Forwarders regarding their dispatch plan for next day.
Empty repo plan share & coordination with TPT desk.
Factory stuffing & DE stuffing plan share with TPT desk.
Container placement job order arrangement from line surveyor & handover to TPT desk.
Export load plan preparation after discussion with seals team.
Sharing of Export load plan with Ops team for Mundra/Pipavav by train.
To Attend and resolve the queries raised during night operations from TPT desk & ops desk.
