Dr.Kamakshi Memorial Hospital Looking for Patient Relations Officer at India Full Time

Job Details

Department

Patient Relations

Career Level

Patient Relations Officer

Total Years Experience

1 – 2Years

Gender

Any

Job Location

Egattur

Quaification

Any UG

Job Description

• Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. • Should have a basic understanding of systems and processes that are to be followed in a healthcare facility. • Counseling and respond to patient’s needs, requirements and concerns as appropriate. • Making patients aware of health services and facilities available for patients at Dr. KMH. • Investigate and/ or channel complaints or problems to appropriate head department in hospital. • Assist in resolving conflicts and act as an intermediary between patients, families and staff. • Supports/facilitates the implementation of innovation and systems that eliminate patient harm. • Collect data and information about patient feedback and make recommendations as appropriate. • Explaining policies, procedures or services to unknown patients using medical or administrative knowledge. • Analyzing and assessment of patients’ needs through IP visit. • Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback. • All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization. • All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions. • Monitoring and analyzing the patient’s rights and responsibilities. • Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety. • Need to take care of all other works which is assigned by the Manager.

Specialisation

Patient Relation