Durocrete Engineering Services Looking for Customer Support Executive (02) at Narhe, Pune, Maharashtra Full Time

Durocrete Engineering Services is a leading name in the field of construction material testing, Geo-Engineering and third party structural audit PAN India having more than 300 tests under its NABL scope (under ISO 17025) with branches in Pune, Mumbai and Nasik fully equipped with top-notch equipment to ensure maximum reliability and accuracy of test results.

www.durocrete.in

Please Share your resume on below email ids:
[email protected]

[email protected]

Position : Customer Support Executive (02)

Preferable experience : Minimum 6 months

Package (CTC) : Based on interview

Shift Timings : 9:30 AM to 6:00 PM (Day – General shift) (6 Days working)

Education : Any Graduate.

Skills : Having good Communication in English & Hindi Computer Literate.

Location : Narhe Industrial Area Pune

Job Description:
Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating procedures.

Planning the training and standardization of service delivery.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.