EllBee Hospitality Worldwide Looking for Reservations Executive at New Delhi, Delhi Full Time

Job Information

Industry

Hospitality

Work Experience

4-5 years

Salary

25000

City

New Delhi

Province

Delhi

Country

India

Postal Code

110060

Job Description

We are currently seeking an enthusiastic and detail-oriented Reservations Executive to join our dynamic team at EllBee Hotels. If you possess excellent communication skills, a passion for providing exceptional customer service, and the ability to manage reservations efficiently, we encourage you to apply.

Handle incoming reservations through various channels, including phone calls, emails, and online platforms.

Provide accurate and timely information to guests regarding room availability, rates, and hotel services.

Process reservations and booking changes accurately in the hotel management system.

Assist guests in selecting the most suitable room type and amenities for their stay.

Coordinate with other hotel departments to ensure guests’ special requests and preferences are met.

Maintain a detailed and organized record of all reservations and guest interactions.

Communicate with guests to confirm bookings, payment details, and other relevant information.

Handle guest inquiries, concerns, and complaints in a professional and empathetic manner.

Collaborate with the front desk team to ensure a seamless check-in process for guests.

Stay updated with hotel promotions, packages, and policies to effectively assist guests.

Requirements

High school diploma or equivalent; bachelor’s degree in hospitality management or related field is a plus.

Prior experience in reservations, customer service, or hospitality industry preferred.

Strong communication and interpersonal skills.

Proficiency in using reservation software and computer systems.

Detail-oriented with excellent organizational skills.

Ability to work independently and as part of a team.

Multitasking ability with a positive attitude even under pressure.

Flexible to work various shifts, including weekends and holidays.

Benefits

Competitive salary commensurate with experience.

Sale Incentives

Opportunity for career growth within a growing hospitality group.

Supportive and collaborative work environment.