Ellicium Looking for Infra Support L1/L2 at Pune, Maharashtra Full Time

At Ellicium be ready for contagious excitement, worthy challenges and enriching learning experience every day. We trust in the process of failing fast and learning fast.

You will find ‘Ellicians’ putting their heart to get the perfect dish during our monthly potlucks or arguing over best Nolan movie during lunch breaks. It is all about having fun!

We are passionate people with immense love for what we do and we are proud of what we have created! .

Our Key Values

AMBITION

Empowering individuals to reach new heights and achieve their ambitious goals.

TEAMWORK

Collaborating to achieve extraordinary results and support each other’s success.

GROWTH

Providing continuous learning and development opportunities, unlocking your full potential.

COMMUNITY

Building a supportive and inclusive community where we make a positive impact together.

Perks and Benefits

Businesses need to make better and faster decisions by analyzing data to stay competitive and future-ready

Targeted Bonus Program

Health Care

Competitive Salary

Infra Support L1/L2

Primary skills: Linux

Years of experience: 4-7+

Minimum Required:
Good verbal and written communication skills in English with a friendly and helpful attitude.

Familiarity with ticket-based case management and ability to notify and escalate on back channels [L3 Support and developers] to local and remote management while staying engaged technically with the customer

Ability to rapidly research through both internal and external knowledge base while maintaining engaged with the customer

Configure and troubleshoot the issue with RAID configurations using tools like mdadm and smartctl

Knowledge of PCI and PCIe and troubleshoot PCI issues using tools like lspci and lshw as well as standard networking protocols like

Spanning Tree (STP, different types), LAG, VLAN (tagged vs untagged)

Hosting from the Service Processor from the host using tools like RKVM, IPMI tool

Knowledge of booting a system in order to run a rescue process, interact with Red Hat and Ubuntu Support and diagnostic collection with tools such as SOSReport, case filing techniques and configuration file locations and related commands such as user* , group*, id , getent , passwd, etc.

Describe the configuration and troubleshooting of users and groups as well as setup of crontab scheduling, log rotation and configuration of Auditing

Log file locations / assess OS health using the journalctl command and flags/switches

Describe how to use both RedHat and Ubuntu Services management and how to start, stop and debug a failing service as well as the packaging for both Red Hat and Ubuntu and how to upgrade, downgrade and troubleshoot failures using tools such as apt, yum, dnf, etc.

System performance monitoring using tools such as top, mem, strace, iostat, vmstat, htop, iotop

Understand basic IP services like routing, netstat -r, name services,

DNS, and shell scripting specifically bash

Configure IP number as per standard ‘classes’ and configure and troubleshoot sshd

Should have understanding of the difference between containers and VMs

Data Center Interaction: Configure and troubleshoot NFS storage,

LDAP, DNS configurations

Manage a ‘managed switch’, simple troubleshooting of port-down,

Firewall and NAT knowledge, accessing ‘mgmt interface’ and ‘serial console’.

Nice to Have:
Strong understanding of ITIL Service Management

Utilize and analyze output of tools such as eBPF, linux perf

Use GDB to analyze application and operating system core files

Knowledge of Docker configuration, Kubernetes and podman

Demonstrated Experience with load balancers

VM configuration and control systems (VMWare or similar)

Juniper (JunOS) specific working knowledge

VPN endpt to endpt knowledge [Setup, Troubleshooting, Handling pre-share key (sensitive)

Python