Enable, a Fujitsu company Looking for ServiceNow ITOM Lead at Noida Full Time

About Us:- APAC 2020-2022 ServiceNow Elite Partner of the Year- ServiceNow WorkFlow Partner of the Year 2022- ServiceNow App Development Partner of the Year 2022-Employer of Choice Award 2020, LinkedIn’s Top 25 Hottest Places to Work 2019, Most certified qualified ServiceNow Partner.Company Benefits:- ServiceNow Training & Certification available from your first day in a culture that encourages and celebrates learning. Industry Training & Certification available like ITIL, Agile, Scrum, TOGAF, DevOps and more.- Onsite Relocation Opportunities (Australia)- Hybrid and WFH modelsAn Australian-born company, we have over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020 and 2021. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you’ve never done before.Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organizational Change Management practices that are intrinsic to everything we do.Role Summary:You will have the technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable invests in our people and their growth, so you should expect a challenge.Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant – always with the support of your peers, mentors and leadersMain Responsibilities:Provide oversight and leadership to a team of ITOM developers, analysts and operations engineers to ensure timely execution of team and project results.Prepare and run functional/technical design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements.Develop and configure Discovery Patterns, Schedules, and application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applicationsImplementation and delivery of solutions addressing requirements in consideration of process design and ServiceNow technical best practices and standardsExcel as an individual contributor on client engagements or as part of a team in supporting Implementation while taking ownership of tasks and/or project workstreams and guiding more junior professionalsHands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)Subject matter expert ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.Organising and prioritising development efforts, interfacing with vendors and management, and coordinating efforts of other Enablers contributing to deliverables and reviewing the work of others for quality and accuracyAssisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understandingAchieving additional Certified Implementation Specialist (CIS) certifications within the various product linesSkills Matrix:Minimum 5 + years experience on ServiceNow platform with expertise in ITOM3+ years of practical experience and success with the design and build of CMDB and ServiceNow Service Mapping.Should have experience in Application service mappingExperience in integration using REST API / SOAP / any other technologyMust be ServiceNow Certified Systems AdministratorShould have possessed knowledge in Agile/Scrum methodologyBasic knowledge of ITIL/industry standardsKnowledge of software development lifecycle (SDLC)Experience in presenting to an audience on technical aspects of the platform and in a specific domainPresent business acumen, be analytically minded while focusing on problem-solvingMust be a dynamic team player & demonstrated strong leadership abilitiesEnterprise/large Service Management implementation experienceSolid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirementsQualifications & Certifications:IT Degree or relevant tertiary education in Computer ScienceServiceNow CSA + CIS ITSM + 1 other product CISServiceNow sales & presales accreditation in 2+ Product linesITIL Foundation CertifiedBonus Points:Additional ServiceNow certifications, including ServiceNow Suite CertifiedExposure to/general understanding of ServiceNow licensingProject Management Certifications including Agile, SCRUM, Prince2The Enable Way: Passionate, Pragmatic, Committed & United