Effectively analyze and resolve partner-raised support cases using our incident management tool, Zendesk
Fulfill service requests raised by internal and external parties
Provide functional or technical assistance and guidance where required
Effectively communicate and collaborate with various areas and levels of the organization
Provide detailed explanation on case specifics when calling out issues that require planning and resolution by the Expedia product team
Author knowledge base comments and articles when the opportunity arises
Identify and remediate opportunities for process improvement
Call-out new information to your fellow Partner Advocates on a consistent basis
Monitor availability of Expedia products to maintain a consistent awareness of current performance
Using tools & resources for troubleshooting
Experience and Qualification:
Proficient with APIs and SQL as related to other programming languages
Ability to deliver high quality and workable solutions for technical issues
Ability to communicate technical specifications and investigate without supervision
Ability to creatively solve challenging business/technology problems
Excellent oral/written communication skills
Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and thrive in a dynamic and complex environment
General familiarity with web-based and mobile based product development and a general understanding of typical technology architecture for high-volume web sites
Fluent in oral/written English. Other languages a plus.
The applicant is expected to have visited and interacted with www.expediapartnersolutions.com before applying.
Work Experience and Education Guidelines:
Bachelor’s degree preferred (Science Degree in Computer Science or related field)
Experience of solving highly complex technical support issues
Experience of using incident management tools to resolve cases
Online travel sector
Call center / customer contact center
Experience specifically using Zendesk incident management tool
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.