FE fundinfo Looking for Desktop Support Engineer at Chennai Full Time

Location : Chennai

Years of Experience : 2 to 4 years

Rated 4.4 on Glassdoor, with 92% saying they would recommend FE fundinfo to a friend.

FE fundinfo is a global leader in investment fund data and technology. We take pride in fostering an environment where our teams can bring their best selves to work and operate in a welcoming, stimulating, and inclusive culture. We are proud of our vast, diverse, and highly skilled team, and we are always looking for talented people who want to grow with us

DESKTOP SUPPORT ADMINISTRATOR

The primary purpose of the role is to support the company’s UK and European user base. The role is based at the company’s Chennai site with a requirement to ensure that the users have effective support.

KEY ACTIVITIES – To cover all aspects of technical services (although not limited to):

• Provide technical services and support for the following areas:
  • 1st/2nd line support – End User Computer – Windows 10, 11, Office 365 applications, Security (Encryption and Defender) and Patching (Applications and OS), Ivanti Neurons
  • Office 365 administration – SharePoint, Teams, Exchange, Intune, Autopilot
  • Meeting rooms – Logitech Rally Bar

• Communication with Users:
  • Regular incident progress and notifications of impending changes or expected outages.
  • Ensure tickets are managed, with updates at any stage of working through the support ticket.

• Build and configure laptops to required standards

• Document maintenance for all computer systems and applications implemented.
• Ad hoc local project work as required.
• Performing software and operating system upgrades, ensuring system licensing is applied correctly.
• Asset and stock management (laptops and other hardware)
• Hardware refreshes as required.
• Packaging software for deployment
• Writing code to aid automation

Requirements

KNOWLEDGE/SKILLS REQUIRED

• Windows 10,11
• Office 365
• Basic understanding of hardware/computer components
• Powershell scripting

ADDITIONAL SKILLS

• Intune/Autopilot

Benefits

Leave, Personal & Family Benefits

• Best in Market Shift allowances
• Doorstep A/C transportation pick up and drop services

• Green office environment with personal spaces, recreation and meditation rooms integrated with advanced technology for collaboration and engagement with teams across global locations
• Medical Insurance cover
• Annual health check up sponsored by the company
• HDFC Happay pre-paid card, which you can use at restaurants, online food apps, grocery apps, etc.

As part of our global team you will:

• Have full LinkedIn Learning access
• Join a sustainable business that cares for the environment and our communities
• Have opportunities to give back to local communities through volunteer days

• Discover options to join and lead diversity and inclusion initiatives
• Be invited to office social events and sport activities