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For a client of TeamLease Services Ltd Looking for Service Technician at Hyderabad Full Time
Job Description
- JOB DESCRIPTIONJOB TITLE: Service TechnicianDIVISION: Field Service Operations (on Third Party Payroll)JOB RESPONSIBILITY:· Delivering the best service experience by reaching on time, being transparent with customers & following the SOP & policies of the company· Installing/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers.· Maintaining 6 Calls Per Day Productivity.· Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day] as per customer.· Provide Mandatory service as per the SOP.· Upselling and cross selling of products and attachments· Documentation of all activities on field as per company process / in mobile app. or in History card as the case applicable· Expected to charge customers as per the MRP applicable in the Mobile Application and ensure the payment collected from customers are submitted to office same day· Issue payment receipt where payment is received from customers· Renew Annual Maintenance Contract from In Warranty & In Contract customer· Follow up with customer who have not renewed Annual Maintenance Contract (AMC) and renew the same / update feedback in case AMC is not taken· Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with customer· To complete the activity in Mobile after job completion and raise more spares requirement if call could not be completed due to lack of spares· Report to office in the evening and submit tool kit with spares and documents in office including defective spares· 85% Attendance to be maintained per month· Drop door lock card at the door in case if customer is not at home during any visitPREFERRED PROFILE OF THE CANDIDATE:· 1-3 years of experience in handling electronic product servicing as well as customer-facing field experience· ITI diploma or HSC (10+2) is required education qualification· Graduates & Durable experience STs are preferred· Should be willing to travel and have a cycle/bike of his own· Age should not be more than 35 years· Local language: Read Write & Speak· English or Hindi: Read Write & Speak
