Ford Motor Company Looking for Team Member Level 3 at Chennai, Tamil Nadu Full Time

Good oral and written communication with ability to communicate in neutral accent and fluency in English language

Knowledge on basic email and call etiquettes

Orientation towards customer satisfaction

Basic accounting knowledge and ability to understand impact to financials

Basic knowledge on automation (like Alteryx) and experience of using MS Office Tools

Good presentation skills (preparing one-pagers / summarizing detail for further action / preparing presentations for governance reviews)

Ability to prioritize, work independently, and plan assignments concurrently

Good interpersonal skills – develop a connect with work partners on/off location

Quick adaptability, flexibility and holding short learning curve

Foreign language German / French (B2 level completion) is an added advantage (not mandatory)

Any Degree

Handling supplier calls & emails – by following the etiquettes appropriately

Perform deep dive analysis for all queries in emails / calls / tickets and provide

complete resolution

Work closely with operating teams if there is a delay in processing payment

Daily reporting of count/ status of calls & emails handled

Collate metrics and publish to management on a regular basis

Provide timely documentations and accurate test results for automation initiatives as and when required

Support supplier trainings on EPayables and Chatbot digital tools

Improve digital tools utilization by suppliers and aim towards email reduction

Coordinate within the team for completing common objectives