Genpact Looking for Dispute Investigation- Jaipur at Jaipur Full Time

Disputes Investigations SpecialistFunction: OperationsIndia : Gurgaon, HaryanaShift timing- Rotational TimingsWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Disputes Investigations Specialist (Process Associate/Process Developer)The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover funds. Successful candidates will need 0 -3 years prior experience in disputes investigation and demonstrates key skills including: logical thinking, problem solving, analyzing transaction details including customer spending patterns/behavior and an investigative mindset. The Disputes Investigations Specialist 1 is also responsible for maintaining documentation for each inquiry and compliant with all governing regulations and institutional policies and procedures.ResponsibilitiesPerforms research on customer disputes for card transactions (credit card, debit card, ATM/PIN, POS) to determine if an unauthorized transaction has occurred and take appropriate actions to recover funds for the financial institution.Inbound / Outbound contact to merchants and / or customers to verify transaction information or gather additional information to complete an investigation.Performing chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and / or customer.Complete issuance of provisional credits, customer letters and handling representments and pre-arbitration/compliance casesPerform required tasks per regulations, business policy and procedures and card network mandatesDemonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedureTake appropriate action to identify and help minimize the risk posed by fraud patterns and trendsParticipate in ad hoc projects/assignments as necessaryOther duties as assignedQualificationsMinimum qualificationsFresh Graduates or Equivalent, Bachelor’s Degree from in and around Jaipur , Ajmer and Gurgaon are most welcome .Should have basic knowledge of Banking/Dispute Investigations in the debit and/or credit card industryKeen attention to detail & risk identificationBasic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRAWorking knowledge of credit and debit card processes, terminology, and softwareFamiliarity with the chargeback lifecycle including in depth knowledge of the EMV mandate and liability determinations for fraud eventsYou would have analyzing/investigating banking transactional activities and consumer behaviorPerformed transaction reviews to identify fraudulent activity for signature, POS and PIN based claimsCard Network systems i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR) or Mastercard systemsFamiliar with Pega or similar workflow toolsAbility to articulate research findings to document that a reasonable investigation has been conducted.Adaptability to learn new processes, concepts and skills and an eye for detailExcellent customer service skills and ability to assist in customer inquiries independentlyGood communication both written and verbal English skillsStrong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customersSelf-disciplined, diligent, proactive and detail orientedAbility to effectively manage time, and individually prioritize multiple tasks of competing priorityAbility to maintain high levels of confidentiality and data security standardsExperience with Microsoft Office, including Outlook, Word, and ExcelDemonstrate flexibility to work under 24*7 working environmentAttributesDemonstrates sound decision makingAbility to work in a dynamic, fast paced environmentCurious & inquisitive personalityStrong attention to detailGood Communication Skills – both written and verbal (English)Must be able to manage multiple tasksAbility to work independently and in a group settingAdaptable to changeEducational ExperienceFresh Graduates or Equivalent, Bachelor’s Degree are most welcomeWarm regards,Genpact