Genpact Looking for Process Associate – DevOps – English at Hyderabad, Telangana Full Time

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.

We are inviting applications for the role of Process Associate, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.

Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:
Good interpersonal skills, verbal, and written communication skills and most importantly, empathy

Active user of Internet, various applications, 3rd applications on social media platform

Must have Email account & social Media accounts

Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment

Effective probing & root cause analysis skills

Problem solving skills with customer centric approach

Intellectually curious, agile, and creative, operating in a fast-paced environment

Promote a positive and inclusive work atmosphere

Should be proficient with apps & their functionalities

App Reviews, Testing & Building test cases is an added responsibility

Qualifications we seek in you

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible

Preferred qualifications

Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial

This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor’s / Graduation / Equivalent

Job PostingJan 31, 2023, 4:13:42 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time