GradRight Looking for Production Support Engineer at Bengaluru (Bangalore), Hyderabad Full Time

Production Support Engineer

GradRight is India’s fastest growing ed-fin-tech startup focused on global higher education. Using data science, technology and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025. 

Our flagship product – FundRight is the world’s first student loan bidding platform. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT & was among the top 7 global finalists in The PIEoneer awards hosted by The PIE News, UK. In a short span, we have received $ 450 million dollars in loan requests and facilitated disbursements of more than $ 80 million in loans this year and we are poised to scale up rapidly. We are launching the second product – SelectRight as an innovative approach to college selection and student recruitment for students and universities, respectively. The product rests on the three pillars of data science, transparency and ethics and hopes to create value for students and universities. 

The core team of GradRight has significant domestic and international expertise in setting up, managing and working in higher education institutions. The team members are passionate about making a difference to students and universities in the sector.

Brief:

As a production support engineer, you will be responsible for keeping the lights on for our production infrastructure and supporting all stakeholders (customers & internal teams) around their IT and product usage/configuration needs. You’ll own incident response management and work with various stakeholders to solve production issues. You’ll also work with product teams to help improve products based on your feedback.

Responsibilities:

1. Attend meetings with stakeholders to analyze, troubleshoot and diagnose product related problems
2. Own production data, support stakeholders with updates of data that can’t be edited via our administrative tools
3. Manage escalations to the engineering team and own the entire issue resolution workflow
4. Identify product improvement opportunities and work with product/engineering teams to implement them
5. Track metrics related to product performance and identify areas of improvement
6. Act as the initial point of contact for all IT related concerns
7. Create and maintain training materials and documentation pertaining to troubleshooting and usage of our applications

Requirements:

1. At least 2 years of experience working in a technology environment with microservices architecture
2. At least 1-year experience in incident management and stakeholder support
3. Experience with MongoDB and its related UI tools
4. Experience with writing SQL or NoSQL queries to get relevant reports
5. Excellent communication skills
6. Excellent debugging skills
7. Prior experience with BI tools (PowerBI, Looker), monitoring tools (NewRelic, Crashlytics, etc) is a plus
8. DevOps experience is a plus

Location: Hyderabad 

Additional resources:

1. Our team – https://gradright.com/team.html
2. Customer testimonials – https://gradright.com/testimonials.html
3. GradRight on social media – LinkedIn, Instagram