Hashtag Infosystem Hiring for Customer Service / Chat Process Job at Surat Full Time

About Us:

Hashtag Infosystem Is an “Information Technology Services” & “Outsourcing” Based Company with Wide Experience & Technical Expertise in India.

Job Location: Surat, Gujarat

Experience: Min 1 Year

Qualification: Min Graduate

Interview Timing: 10:00 am to 8:00 pm (Mon to Sat)

Available Shifts:

• 9:30 am to 7:30 am (Day)
• 11:30 am to 9:30 pm (Day)
• 9:30 pm to 7:30 am (Night)
• 11:30 pm to 9:30 am (Night)

Skills & Requirements:

• Fluent English Speaking is Mandatory.
• Good Communication Skills.
• Good Knowledge about MS Word, MS Excel, Email Handling.

Roles & Responsibilities:

• To examine the incident through phone-calls or e-mails.
• To analyses the technical skill set of the team by reviewing the incidents on daily basis.
• To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.
• Maintain / Update Weekly report.

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Speak with the employer
+91 7990510536