Indigo Airlines Looking for Executive – RM Support at Gurgaon, Haryana Full Time

The basic job responsibility include:
Maintaining Schedule, Flights in the system.

Updating Time changes, cancellation, equipment changes etc

Passenger Re-accommodation in case of flight time changes / cancellations / schedule changes.

Handling Code share Processes:
Testing and UAT with other Partners for Code share/Interline implementation

Handling Code share TTY Rejects and Reject queues.

Handling Duplicate bookings and other booking failures

Manually building and closing ad-hoc connections for passenger re-accommodation

Lid changes on a flight for passenger re-accommodation

Co-ordinate with OCC and Customer Care Team to ensure timely action of re-accommodating passengers and notifications to customers.

In addition, also co-ordinate with RM, AOCS and Network Planning Teams for schedule change and passenger prioritization

Above processes would need familiarization and training on Passenger Reservation System

The job would be part of 24 x 7 operations

Candidate should have good knowledge of Navitaire UI’s i.e Skyspeed, GoNow

Candidate with prior experience in Call Centre or AOCS will be preferred

Qualification/Experience: Bachelor’s degree with over 3 years of experience