JPMorgan Chase Bank, N.A. Looking for Quality Assusrance – Retail Banking (ICB) at Bengaluru, Karnataka Full Time

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it’s about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Responsibilities:
Perform quality assurance on defined samples of cases per, day / week / month.

Setup and maintain regular reporting for team leads and senior leadership.

Participate in and lead team discussions on the calibration of findings and build consensus.

Track and review Quality Assurance observations.

Trigger point for process improvements.

Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.

Ensure risks & issues are escalated appropriately within the governance structure.

Experience and skills requirements:
Experience within the Financial Services industry, focused on retail banking products.

Quality Assurance background is a must.

Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible.

Detail oriented and a disciplined approach to process and quality controls.

Strong documentation skills to clearly articulate results of testing.

Postgraduate/ MBA (or bachelor’s degree preferred)

Experience in the financial service industry with retail customers and products

6 + years experience in QA

Experience with QA of call/ chat interactions

Soft Skills:
Excellent organization, written and oral communication skills.

Proficiency in MS Excel, documentation and metrics.

Ability to articulate complex issues concisely and communicate effectively with senior stakeholders.

Strong teamwork, partnership, and collaboration

#ICBCareer

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.