Kotak Mahindra Looking for Activation Officer-BRANCH BANKING-CMS at Delhi, Delhi Full Time

Global Transaction Services Group is the Product & Sales Support function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank and Wholesale Banking divisions. Products range from to cash management (payment & collections solutions, escrow services & dividend business to trade finance (import services, export services, funded & non-funded products and remittances),

We are currently looking for member in Activation Team who can help Corporate/CA customers on usage of Cash Management Platform.

Job Profile

Activation team members are expected to help Corporate/CA customers on “How to use the Cash Management platform”.

This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues and helping customer on how to use & increase the usage of technology to process the transactions

This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.

Job Role:
Understand customer requirements & train the customers on usage of Cash Management Platform

Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services

Support Consumer & Commercial Bank customers for modification/service related queries.

Help channels in giving demonstration of our system to existing as well as prospective clients.

Monitor, push & ensure the productivity of other activation channels

Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT

Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.

Prepare the MIS & MIS analysis on assigned customer portfolio

Increase product penetration & work on customer feedbacks

Job Requirements:
Job Role

With Banking / Finance industry

Good written and oral communication skills

Should have good communication skills – written and verbal.

Good knowledge MS Office & MIS Tools

Fresher/1 years of post-degree experience in CMS Product, Implementation, Branch Banking or Operations

Job Requirements:
Job Role

Personal

Must be a self-starter

Must be sales oriented/ready to travel

Must be market & tech savvy, with good networking skills

Must be proactive and with high energy levels

Must be analytical, practical and have aptitude for trouble-shooting.

Must have good interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic.

Graduation with IT specialization or additional certification in IT

Preferably Fresh BBA/MBA/MCA/BSE-IT

Fresher/1 year of experience in CMS Sales, Product, Implementation, Branch Banking, IT or Operations will be added advantage

Professional

Must have able to settle in an environment requiring entrepreneurial/ building skills

Keen interest to structuring, implement & activating deals

Must be capable of working with a team

High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines

Excellent communication, negotiation, and planning skills