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Kotak Mahindra Looking for Public Affairs-SUPPORT SERVICES-Public Affairs & Government Business at Delhi, Delhi Full Time
JOB ROLE:
Ensuring delivery of quality service to clients
Ensuring all customer queries are attended to and resolved within the prescribed TAT
Ensuring strict adherence to process, audit and regulatory requirements.
Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests
Relationship building with both external and internal stakeholders
Ensuring delivery of quality service to clients
Ensuring all customer queries are attended to and resolved within the prescribed TAT
Ensuring strict adherence to process, audit and regulatory requirements.
Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests
Relationship building with both external and internal stakeholders
JOB REQUIREMENT:
Graduate with minimum 2-3 years of experience
Knowledge of Banking operations
Should be familiar with Finacle, Dot Net and SIEBEL
Advance knowledge of Excel, Word & PPT
Ability to work under pressure in a dynamic environment
Good communication abilities
Customer service oriented
