Kotak Mahindra Looking for Team Member – Fraud Analytics-CREDIT CARD-Risk at Bengaluru, Karnataka Full Time

Role – CC Transaction Monitoring Team – Investigation / Escalation desk

Department Credit Cards-Risk-Transaction Monitoring Team – Investigation / Escalation desk

Number of Positions 2

Location Bangalore

Reporting Relationships Regional Risk Manager

Position Grade M1

Investigation of credit card fraud dispute cases highlighted to the unit.

Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.

Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.

Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer’s complaints.

Providing end to end resolution to customer’s complaints to avoid repeat complaints and further escalations.

Ensuring complete resolution of the complaint within pre-defined TAT.

Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.

Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.

Managing all Audit related activities & observations raised by internal & external units.

Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.

Should have expertise in Excel, Power Point.

Interpersonal Skills

Good Communication and Presentation skills