Key Responsibilities:
Customer Engagement: Develop and maintain strong relationships with our customers, acting as the primary point of contact for their needs and concerns.
Program Success: Collaborate with customers to define their program goals and ensure that our solutions align with their objectives. Monitor program progress and intervene as needed to drive success.
Product Knowledge: Gain an in-depth understanding of our products and services to effectively educate and guide customers on how to maximize their value.
Issue Resolution: Address customer inquiries, concerns, and issues promptly and effectively, coordinating with internal teams to resolve them.
Feedback Collection: Gather feedback from customers and communicate it to the product development team to help improve our offerings.
Renewal Management: Identify opportunities for upselling and cross-selling our products and services to existing customers, contributing to revenue growth.
Customer Advocacy: Encourage satisfied customers to become advocates by participating in case studies, testimonials, and referrals.