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Handling complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders.
Investigating and resolving complex or critical industrial relations issues in a timely and effective manner.
Collating and analyzing employee feedback across all levels on a regular basis and revising people programs and policies to generate more positive outcomes.
Participating in and/or leading projects focused on continuous improvement.
Prior experience in employee relations or industrial relations
Strong knowledge of HR policies & procedures
In-depth knowledge of employment legislation
Strong problem-solving, negotiation & influencing skills