Mastercard Looking for Techincal Writer at Pune, Maharashtra Full Time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Techincal Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use and easier to understand.

Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.

Primary Responsibilities

• Write easy-to-understand user interface text, developer guides, implementation guides, product documentation, and API documentation.
• Researches and analyzes the customer’s documentation requirements; creates doc plans; writes technical documentation
• Strong analytical and editorial skills, ensure all content is proofread and free of errors.
• Works with limited or no supervision to pursue established goals and resolve issues as they arise
• Leads initiatives to improve content quality and usability, contributes to strategy discussions
• Be able to multi-task and handle multiple assignments at same time, be able to prioritize tasks, overcome obstacles, and complete all assigned work as per schedule.
• Performs risk analysis, identifies potential issues, and creates work estimates.
• Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation.
• Quickly learns and adopts technology, tools, and processes in a fast-paced environment
• Research new trends, qualitative presentation of data to customers by keeping up to date with market competitors.
• Adapts writing style to project requirements; applies principles of minimalism
• Utilize feedback from internal teams and customers to continuously improve documentation; manage updates and revisions to all documentation
• Applies proven tech writing skills in mentoring junior and intermediate writers

Extended Responsibilities /Good to Have:

• Standard knowledge of API documentations, understands how APIs work on high level and use of Postman or similar tools
• Decent hands-on experience with markdown language, content repositories like Git is a plus.
• Experience with

Qualifications

• 5+ years of in software/technology-related fields and 3+ years’ experience in technical writing for enterprise software products,
• Experience managing customer-facing documentation portals/platforms
• Experience developing product help documentation, creating developer implementation and integration guides
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication
• Excellent written and verbal communication skills in English
• Familiarity with Agile/Scrum software development
• University degree in Computer Science, Engineering or equivalent preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.