MUFG Global Service (MGS) Looking for Administrator – Deposits at Bgalore Full Time

MUFGGlobalService PrivateLimited

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG Bank Ltd havingoffices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre ofExcellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. toMUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 monthswhileservicing MUFGsglobal networkacross Americas,EMEAandAsiaPacific.

EqualOpportunityEmployer

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees anddoes not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation,genetic information, or any other protected status of an individual or that individual’s associates or relatives, oranyotherclassificationprotectedbytheapplicablelaw

AbouttheRole

Position Title : AdministratorCorporate Title : AdministratorReporting to : Vice PresidentLocation:Mumbai/Bangalore

JobProfile

Purpose of Role : Responsible for supporting business team in execution of functions related transaction processing,timely response to queries raised, record maintenance, reconciliation ,follow internal and regulatory procedures andliaise withotherinternal stakeholders to ensuresmoothprocessingoftransactions.

MainResponsibilities

Strategic

Demonstrateandachieve highlevelofaccuracyandproficiencyinhandlingcustomer transactionsandco-ordinatewithall

relevantdepartmentstoensuretimelysettlementoftransactions.

Customer

• Deliverahighquality ofservicetoenhancethefunction’sreputationandmeetcustomer’sexpectations.
• WorkinpartnershipwithCSD&frontteamswithoutcompromiseinComplianceandproceduretowards supportingcustomerrequests for processing inatimely manner.
• Bethefirst pointofcontact onsimpleenquiriesandescalatetoappropriateauthority.
• Workinpartnershipwithexternalcounterparttoshareinformationinordertoresolveany enquiries.
• Updatestatusofpending documentsandsendsuitablecorrespondenceanddofollow upwithcustomers

Other/Control

• SupporttheDepartmentHeadinensuring ahighlevelofcustomer serviceisadopted byallmembersoftheteamandescalate any unresolveditems immediately.
• Ensurethatalltransactionsunderownareaofresponsibilityareprocessed,confirmedandsettledinatimely andaccurate

basis,inaccordancetosetprocedures.

• ReviewthatperiodicKYCcheckhavebeenperformed andescalatedappropriately
• Proactivelyinvolve inalertresolution
• Maintaingoodworkingknowledgeofindustrytrends,products,relevantlawsandregulations.
• Adheretoallcompanypolicies aswellasguidelines.
• Providesupport totheteambyassisting in daytodayworkingoftheDepartment
• Assistcustomers inresolvingqueries pertainingtotheiraccount.
• TimelysubmissionofStatutory,internal andMISreports
• Escalateanyunresolved complexenquiriestomore experiencedmembersoftheteam.

Completeadministrationactivitiesincludingbutnotlimitedtofiling/storageofdocumentationanddataentry

CandidateProfile Skills &Knowledge:

Minimum 2-3 years of experience – Strong PC skills (MS Office). – Sound knowledge of the deposit operation. – Goodinterpersonal skills to deal courteously and effectively with others. – Good understanding of basic banking products. -Understanding oflocalrelevantregulations