NEC Australia Looking for Call Center Operator at Ahmedabad, Gujarat Full Time

Company: NEC Corporation India Private Limited

Employment Type:Office Location:
Ahmedabad, GJ, IN, 380015

Work Location: On Site

Req ID: 2067

Description:
Resposibilities:
1. Attending calls related to card (e.g. Recharge, etc.), bus route information, application issues, bus

and station staff related issues, theft issues, bus and station equipment issues, misbehaviour issues.

2. Verification and Validation of the complaints received by passengers via call, CCTV cameras, Field

SPOC, Client

3. Activities related to IMS controller.

4. Handling WhatsApp account and solving complaints and issues raised by the commuters.

5. Experience in Smart City Projects or transit related IT shall be preferred.

Prerequisites:
Qualification – BCA/BE/BTech in computer/IT/ECE

Ideal candidate should have a minimum of 2+ Years of experience

Shift timings:
Morning shift: 5:45 AM to 2:45 PM.

Evening Shift: 2:30 PM to 11:30 PM

Specialization Description

Technical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:

Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets

Providing technical and analytical guidance to the project team

Ensuring adherence to quality standards and review of project deliverables

Analyzing and documenting requirements by liaising with a range of users in the organization

On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverables Specialization Match Note: Para-Professional incumbents update/maintain project schedules and associated resource plans and prepares progress reports. Para-Professional support may be in a Project Management Office (PMO) environment supporting multiple IT Projects.

Level Description

Typically leads a team of professional level or associate professional staff (typically developing or experienced level) in an organization unit (e.g. department/division). Setting the day-to-day operational objectives for the team. Applies a broad knowledge within a given job area facing typically difficult but not complex problems. Explains facts, policies and procedures to direct reports, customers and stakeholders, ensuring they are understood and followed. May have the resolve conflicts with external parties at times.

Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India’s digitization journey continually for the past 70 years.

NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.

Specialties:
IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.

NEC Career Site – LinkedIn