Nivoda Looking for Customer Support Executive – Remote at Remote Full Time

Please note: This role will require the successful candidate to work Wednesday – Sunday weekly.

Nivoda is looking for an enthusiastic and customer centric Customer Support Executive. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).

Do you have the experience, drive, energy, and passion for delivering world-class results? We want to meet you!

About Nivoda:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company’s sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

What you’ll do:
Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful

Take care of all customers who have already completed a purchase with any after sales requirements or information

Supporting customers by providing quick, honest advice and confident and clear responses

Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to

Continuously contribute ideas on how Nivoda’s service, process and systems can be improved

Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.

Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers

Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfilment, Sales, Tech, Marketing and Product

Keep customers well informed of changes to their order

Completing tasks at a quick pace with effective management

Record issues and work with other teams to improve customer experience

What you’ll need:
Australia based, fluent English speaker

Excellent & courteous written and verbal communication

Experience in a customer service and facing role and willingness to learn

Knowledge of diamonds preferable but not required

Responsible and reliable

Excellent people skills and compassion

A team player and can collaborate with wider teams

Passionate about great customer service

Ability to manage time effectively

What you’ll get:
Ability to join an exciting and truly global team.

A vital role and pivotal to the organisation’s success.

A dynamic work environment in a fast-paced and growing company.

Ability to join and contribute to a company during an exciting exponential growth and expansion phase.

Ability to work remotely.

Flexible working hours.

Generous holiday entitlement.